Exchange Policy
At Smuggy Gadget House, we understand that sometimes you may need to exchange a product for various reasons. That's why we have a hassle-free exchange policy in place to ensure your satisfaction.
Eligibility for Exchange
In order to be eligible for an exchange, the item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must be unused and in its original packaging.
- You must have the receipt or proof of purchase.
How to Initiate an Exchange
If you would like to initiate an exchange, please contact our customer service team at contactsmuggy@gmail.com. Our team will guide you through the process and provide you with further instructions.
Exchange Process
Once your exchange request is approved, we will provide you with a return shipping label and instructions on how and where to send the item back to us. Please note that the cost of return shipping will be your responsibility.
Once we receive the item and verify its eligibility for exchange, we will process the exchange and ship the new item to you as soon as possible.
Exclusions
Please note that certain items are not eligible for exchange, including sale items and gift cards. Additionally, any items that have been damaged or altered by the customer are not eligible for exchange.
Contact Us
If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer service team at contactsmuggy@gmail.com. We are here to assist you and ensure your shopping experience with Smuggy Gadget House is a positive one.