Return Policy

At Smuggy Gadget House, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our return policy is designed to be simple and hassle-free.

Eligibility for Returns

  • Time Frame: You have 5 days from the date of delivery to return your item.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Receipt: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards
  • Downloadable software products
  • Items purchased on sale

How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer service team at [your customer service email] with your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [contactsmuggy@gmail.com].

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at [your customer service email].

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: contactsmuggy@gmail.com
Phone: +919109010203
Address: Shop no 1, Ganpati Heights, Daldal Seoni Main Rd,  Avani Vihar, Mowa, Raipur, Chhattisgarh, 492001.

Thank you for shopping at Smuggy Gadget House. Your satisfaction is our priority.